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April 21-26
April 29-May 3
2008 National Specialties
Crown Plaza Hotel
Warwick, RI
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Helpful Information for Ordering from bigtalldog.com
Ordering:
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Browse our site, clicking our "cart dog" to add items you select for purchase. When you are finished shopping, click our "checkout" pawprint. From the Shopping Cart checkout you will be able to select: on-line ordering or printable order. If you prefer not to complete your order on-line you may print, fax or mail:
Fax to: 1-860-456-3250
Mail to: bigtalldog.com, PO Box 608, Mansfield Center, CT 06250
To place your order by phone ~ Call us at 1-800-611-DOGS(3647), you'll talk to real people. |
Delivery:
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We do our best to ship all orders as quickly as possible. In-stock orders generally ship within two business days and our average delivery time is 4 to 6 days depending on the shipping destination. However, customized items, items sent directly from our suppliers and oversize items may take additional time for delivery. We have specified average delivery time for these items on their web pages.
- Some items are sent Priority Mail - so be sure to give a postal address (Bill to:).
- Some items are sent by UPS or FedX Ground. Please give a street address (Ship to:).
- Items ordered together are not necessarily shipped in the same carton.
- Please use the Chart for figuring Shipping/Handling charges.
| Order Total |
USA |
Canada* |
Overseas* |
| Up to $15.00 |
$5.95 |
$10.95 |
$12.95 |
| $15.01-$25.00 |
$6.95 |
$11.95 |
$14.95 |
| $25.01-$50.00 |
$7.95 |
$12.95 |
$16.95 |
| $50.01-$75.00 |
$8.95 |
$13.95 |
$18.95 |
| $75.01-$100.00 |
$9.95 |
$14.95 |
$20.95 |
| Over $100.01 |
10% |
15% |
20% |
*Canadian and Overseas delivery charges are estimates, actual delivery charges may be higher. We will contact you to confirm delivery options before we charge your account more than listed amounts. International orders may be subject to additional Customs Taxes or Duties imposed by your country.
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Payment:
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• American Express, Discover, Master Card, and Visa, are accepted for all orders.
• Personal checks, bank checks, or money orders (in U.S. Funds) should be made payable to "bigtalldog." |
International Orders:
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| Many of our items can be shipped to most overseas destinations, but additional shipping charges may be incurred. It is best to email a request for a quote. We need to know the exact item(s) you wish shipped and the address we will be shipping to in order to give a quote.
International orders may be paid with a Credit Card. Visa, Mastercard, Discover and American Express are all accepted. Sorry, we can no longer accept checks drawn on a foreign bank.
International orders may be subject to additional Customs Taxes or Duties imposed by your country.
To fax international orders dial 011-1-860-456-3250.
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Gifts:
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| Yes, we can handle your gift needs. For $10.00 your gift selection will be attractively wrapped and sent with a gift card. If you wish your gift sent on to another address please use the "Ship To" space on the order form. Gift wrap available only for items shipping from bigtalldog.com. Use the "Comments" box on your order form to request gift wrap and/or gift card. |
Exchanges and Returns:
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| Our goal is to satisfy you, our customer. If you are not pleased with your purchase simply return it to us within thirty days for a prompt, hassle free settlement. Merchandise returned in new, unused condition will receive a full refund minus shipping charges. If you would like an exchange rather than a credit simply include a note with your returning merchandise. We cannot accept returns or exchanges on custom orders.
Send returns/exchanges to:
bigtalldog.com
37 Mountain Road, PO Box 608
Mansfield Center, CT 06250
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Shipping Damage:
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| If you find a product was damaged in shipment please call us at once even if the item was shipped from one of our suppliers. Call 800-611-3647. |
Privacy Policy:
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| We never sell, rent or trade your personal information to anyone. It is strictly confidential. Your email address and phone number allow us to reach you should we have a question or problem with your order. Your email address is additionally used for automated notifications on your order being received and shipped. |
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Help is just a phone call away 800-611-3647 (DOGS)...Email val@bigtalldog.com
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