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Helpful Information for Ordering from bigtalldog.com
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Ordering:
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Browse our site, clicking our "cart dog" to add items you select for purchase. When you are finished shopping, click our "checkout" pawprint. From the Shopping Cart checkout you will be able to select: on-line ordering or printable order. If you prefer not to complete your order on-line you may print, fax or mail:
Fax to: 1-860-456-3250
Mail to: bigtalldog.com, PO Box 608, Mansfield Center, CT 06250
To place your order by phone ~ Call us at 1-800-611-DOGS(3647), you'll talk to real people.
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We do our best to ship all orders as quickly as possible. In-stock orders generally ship within two business days and our average delivery time is 4 to 6 days depending on the shipping destination. However, customized items, items sent directly from our suppliers and oversize items may take additional time for delivery. We have specified average delivery time for these items on their web pages.
- Some items are sent Priority Mail - so be sure to give a postal address (Bill to:).
- Some items are sent by UPS or FedX Ground. Please give a street address (Ship to:).
- Items ordered together are not necessarily shipped in the same carton.
- International orders may be subject to additional Customs Taxes or Duties.
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International Orders:
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| Many of our items can be shipped to most overseas destinations, but additional shipping charges may be incurred. It is best to email a request for a quote. We need to know the exact item(s) you wish shipped and the address we will be shipping to in order to give a quote.
International orders may be paid with a Credit Card. Visa, Mastercard, Discover and American Express are all accepted. Sorry, we can no longer accept checks drawn on a foreign bank.
International orders may be subject to additional Customs Taxes or Duties imposed by your country.
To reach us by phone, dial 011-1-860-456-3249.
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Exchanges and Returns:
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| Our goal is to satisfy you, our customer. If you are not pleased with your purchase simply return it to us within thirty days for a prompt, hassle free settlement. Merchandise returned in new, unused condition will receive a full refund minus shipping charges. If you would like an exchange rather than a credit simply include a note with your returning merchandise. We cannot accept returns or exchanges on custom orders.
Send returns/exchanges to:
bigtalldog.com
37 Mountain Road, PO Box 608
Mansfield Center, CT 06250
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Shipping Damage:
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| If you find a product was damaged in shipment please call us at once even if the item was shipped from one of our suppliers. Call 800-611-3647.
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Privacy Policy:
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| We never sell, rent or trade your personal information to anyone. It is strictly confidential. Your email address and phone number allow us to reach you should we have a question or problem with your order. Your email address is additionally used for automated notifications on your order being received and shipped.
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